Category Archives : Customers


Social Titles

Social Titles The social title tool helps you better define your customers: in the customers list, you can choose to only display customers having a given social title. Modules may also rely on social titles for certain features. Clicking on the “Add new” button brings you to a form: Social title. You can choose anything, […]


Your Contacts

Your Contacts To facilitate communication with your clients, you can create multiple contact accounts. For example: customer service, technical support, sales department, etc. This feature allows your customers to directly contact the right person according to their needs. Creating a new contact In order for the message to be redirected to the intended recipient, you […]


Customer Service

Customer Service YourShop enables you to centralize all the customers’ request within its confines. This helps you keep track of which discussion threads needs answering, rather than having to check with all the recipients of the mail to see if someone did answer it. In practice, the contact form of YourShop, available under the “Contact us” […]


Shopping Carts

Shopping Carts YourShop  contains some very powerful marketing features that enable you to see the products that customers are adding to their carts in real time. There are two ways to achieve this: Go to the “Clients” page in the “Clients” menu, find the customer you are looking for, and view his or her customer […]


Customer Groups

Customer Groups YourShop  enables you to give your customers certain privileges, by assigning them to Groups. You can create as many customer groups as needed, and assign a user to as many groups as you like. This is all done from the “Groups” page, under the “Customers” menu. By default, three special groups are available: […]


Customer addresses

Customer addresses By clicking on the “Addresses” page, you will have access to the list of your customer’s addresses (home, work, etc.). You can edit them using the “Edit” button, or delete them altogether. Below the addresses table is the “Set required fields for this section” button. It opens a form where you can indicate […]


Customers

Your customers The first page under the “Customers” menu gives you a list of all the registered users on your shop. This gives you a bird’s eye view of your customers, with some details thrown in which you can use to sort and search accounts: Title. Customers can declare their social title, which are matched […]